FAQs
Frequently Asked Questions (FAQs)
Please find below some of our most Frequently Asked Questions.
If your question isn’t answered here, feel free to reach out via WhatsApp: 0551000853 or email hello@weaveandsew.com
Where are you located?
We are based in Accra, Ghana, with our showroom located in Adenta.
Customers can arrange to collect their orders from our Adenta showroom, or we can arrange delivery throughout Accra and across Ghana. If you would like to pick up your order, kindly send us a message to make an appointment so we can ensure someone is available at the location to assist you.
You can find our showroom location and directions on Google Maps here
We also regularly participate in pop-up markets and events around Accra - follow us on Instagram for upcoming dates.
Are your items in stock or made to order?
Most items listed on our website are in stock and ready for delivery.
Some of our pieces are made to order, especially larger items or custom designs.
If an item is made to order, this will be clearly stated on the product page along with the estimated production timeframe.
How long will it take to receive my order?
In-stock items:
- Accra: 1–2 days after order confirmation
- Outside Accra: 3–5 business days
Made to order items:
- Production timelines vary (typically 2–4 weeks)
- The estimated timeframe will always be stated on the product page
- We will also confirm timing with you after your order is placed
How does delivery work in Accra?
Once your order is placed, we will contact you via WhatsApp or phone to:
- Confirm your order
- Arrange a suitable delivery day and time
This ensures a smooth and reliable delivery experience.
How much does shipping cost?
Delivery fees are calculated at checkout, so you will see the exact charge before completing your order.
Within Accra, delivery typically ranges from 25 cedis to 110 cedis, depending on your location and order size.
Do you offer international shipping?
Yes, we ship worldwide.
Due to frequent changes in shipping rates, we recommend contacting us via WhatsApp to:
- Discuss the best shipping option
- Receive an accurate quote and delivery timeframe
International delivery is arranged by quotation and is not currently available through the standard website checkout. Please contact us before ordering so we can obtain the current delivery cost from available carriers such as DHL or Ghana Post. Delivery prices and timeframes depend on the destination, package dimensions, weight and carrier availability. Customs duties, import taxes and clearance fees, where applicable, are the customer’s responsibility.
What payment methods are accepted?
We accept:
- Mobile Money (MoMo)
- Debit/Credit Cards
For local orders, you may also select MoMo on Delivery.
If you are collecting your order, cash payments can be arranged in advance via WhatsApp.
Do you offer payment on delivery?
Yes, within Accra only.
Payment is made via MoMo upon delivery.
Please have your phone ready to complete payment when your order arrives.
Can I pick up my order?
Yes, we offer pickup by prior arrangement. Orders can be collected from our Adenta showroom.
Please contact us via WhatsApp before collection so we can confirm your order is ready and arrange a suitable collection time.
Please contact us via WhatsApp to arrange a suitable time and location.
Can I change or add to my order after placing it?
If your order has not yet been dispatched, we’ll do our best to assist.
Please contact us as soon as possible via WhatsApp.
Do you offer returns or exchanges?
Yes. You may request a change-of-mind return within 14 days of receiving an eligible product. Products must be unused and in their original condition, and customers are responsible for change-of-mind return delivery costs. Custom, personalised, made-to-order and clearance products cannot be returned for change of mind, subject to applicable consumer law.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours, with your order number and photographs. Please read our full Returns and Exchange Policy for details.
How can I track my order?
Once your order has been dispatched, you will receive a message with delivery details.
For international orders, you will also receive a tracking number and updates via email.
Are your products handmade?
Yes. All our baskets, toys and décor pieces are handmade by our team of skilled artisans in Ghana using sustainable materials and fair trade practices.
Do you offer wholesale or bulk orders?
Yes, we welcome wholesale and bulk enquiries.
Please visit our Wholesale Enquiries page or contact us directly via WhatsApp.