Returns and Exchange

Returns and Exchange Policy

At Weave and Sew Crafts, we want you to be happy with your purchase. Please read the following policy before placing your order.

Change-of-mind returns

If you change your mind, please contact us within 14 days of receiving your order.

To qualify for a return, the product must be:

  • Unused and in its original condition
  • Returned with any original packaging, labels and accessories
  • Free from damage, marks, odours or signs of use

Please contact us before returning a product. Returns sent without prior approval may not be accepted.

Customers are responsible for return delivery costs for change-of-mind returns. Original delivery charges are not refundable except where required by applicable law.

Custom, personalised and clearance products

Custom, personalised and made-to-order products cannot be returned or exchanged for change of mind, subject to applicable consumer law.

Clearance products cannot be returned or exchanged for change of mind. However, this does not affect your rights if an item arrives damaged, defective or materially different from what was ordered.

Damaged, defective or incorrect products

Please inspect your order when it arrives. If it is damaged, defective or incorrect, contact us as soon as possible, preferably within 48 hours, and provide:

  • Your order number
  • A description of the problem
  • Clear photographs or video showing the product and packaging

If the product is confirmed to be damaged, defective or incorrect, Weave and Sew Crafts will arrange an appropriate replacement, exchange or refund and cover reasonable return delivery costs where a return is required.

Handmade variations

Our products are individually handmade. Small variations in colour, weave, shape, dimensions and finish are part of their handmade character and do not necessarily constitute a fault.

We make every effort to describe and photograph products accurately. If a variation materially affects the product or differs significantly from its description, please contact us so we can assess the matter.

How to request a return

Contact us before returning an item:

Please include your order number and reason for requesting the return. Once approved, we will provide the return instructions and delivery address.

Returned products should be packaged securely. Customers are responsible for products lost or damaged during return delivery when arranging their own return service, so we recommend using a trackable method where available.

Refunds

We will inspect returned products and notify you when the return has been approved or declined.

Approved refunds will be issued to the original payment method. Where the original payment was made using cash or MoMo on delivery, the refund will be made by MoMo or bank transfer.

We aim to process approved refunds within seven business days. Your bank or payment provider may require additional time to make the funds available.

This policy does not exclude or limit any rights available to customers under applicable law.